"The address list could not be displayed" error message in Outlook
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"The address list could not be displayed" error message in Outlook
When using your Contacts to address a new message in Outlook the following error message will appear:
"The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions."
RESOLUTION:
RESOLUTION:
- Start Outlook.
- On the Tools menu, click E-mail Accounts.
- Click View or change existing directories or address books, and then click Next.
- Click Outlook Address Book, and then click Remove.
- Click Yes and when you receive the prmopt to confirm the removal.
- Click Add.
- Click Additional Address Books, and then click Next.
- Click Outlook Address Book, and then click Next.
- Click OK when you receive the message to restart Outlook.
- Click Finish.
- Click Exit on the File menu to quit Outlook.
- Restart Outlook.
- In the Folder list, right-click the folder that you want to use with the Address Book (for example, right-click Contacts), and then click Properties.
- Click the Outlook Address Book tab.
- Click to select the Show this folder as an e-mail Address Book check box (if it is not already selected), and then click OK.
MORE INFORMATION
For additional information about how to troubleshoot some problems in Outlook click the following article number to view the article in the Microsoft Knowledge Base:
287563 - Contact Information does not appear in Address Book.
289467 - User profiles and information services.
